Question

Feature request: Sending notification to the user when his/her abuse report is attended by a moderator.

I often receive direct messages from our users inquiring about whether or not their abuse report is being attended. I think our users deserve to know about what we are doing with their reports.

I propose notifying the user(s) (who filed the report) when a moderator takes action. The notification should only say if it is "helpful" or "rejected". It may or may not mention the cause the rejection or acceptation without going into details of the moderator action (warning or punishment issued)

I would love to hear what others think about this proposal.

Regards,

Answer 1

I accept your proposal. ;D

Answer 2

Reply to the post so I could medal you :)

Answer 3

anyway...it's a good idea i guess...i suppose the punishment wont be stated/

Answer 4

You should have posted it in the feedback on the left.

Answer 5

Guys, please don't make this another chat thread :)

Answer 6

Really great idea, FFM.

Answer 7

I wouldn't be too opposed to this idea. Would be a pain to give our mods another button they have to press though. :\

Answer 8

how about a passive button?

Answer 9

^by that i mean let's say when a report is reported there will be some buttons "trash" and "respong"

Answer 10

when a mod clicks either then a fixed message will be sent to the reporter

Answer 11

I had proposed something similar to this to @mattfeury and I don't think clicking a button will be too painful for us :)

Answer 12

it'spainful for the dev team...too much latex and CADs lol

Answer 13

Hm. It's a bit of an issue. How would we do that?

Answer 14

Just have a list of abuse reports and click when you've attended to it? Or would following a link from an abuse report inform a user that their report is being looked at?

Answer 15

isnt it the admins' specialty to indirectly resolve problems? hmm.

Answer 16

@shadowfiend: Using the available features of our dashboard I propose something like this:

FoolForMath

At Wed Jun 06 14:58:15 UTC 2012, user 'foolformath' reported this post:
This is a very offensive post.

<This is followed by two buttons:>

[Helpful] [Declined]

<Here we may give a little bit of space for reasons or comments>

As soon as the moderator takes an action user who filed the report gets a notification : " Your abuse report <...> is <deemed helpful/declined> as ...."

Answer 17

Seems reasonable, from my perspective. I don't know all that mods do o helpful or annoying this would be, but as a user it seems good.

Answer 18

*or how helpful

Answer 19

the only problem is the complexity :S

Answer 20

Doesn't seem that complex to me, but I'm not coding or designing the interface.

Answer 21

well buttons are not that easy and additional buttons are hassle lol

Answer 22

Additionally when an abuse report is acted upon the buttons will cease to be available or change color to indicate that it doesn't need any further attention from a different moderator thus saving much valuable time of our moderators.

Answer 23

ME gusta idea!!

Answer 24

I accept your proposal.