Frequently Asked Questions
QuestionCove is a platform where users can help other users, as well as receive help on their homework. For more details, visit the About Us page.
QuestionCove was founded on June 27th, 2016 with the Beta site launching a few months after.
At the top left of the page, there is a box that indicates "Ask a question"
Please try to keep your question education-focused. If you would like to have a casual conversation please use the chat boxes at the bottom instead. Also, please refrain from asking questions from graded quizzes or tests as this is a violation of our Anti-Cheating policy.
Your first step should be to make sure your question has everything necessary for someone to be able to answer your question. For example, any relevant images, graphs, or data. The next step would be to post a link to your question in the chat (never post the question itself). If there is still no reply, tag users by posting @username on the question. Even if they may not be able to answer the question itself, they may know someone who can!
Please try to find the most appropriate subject for your question. If you are in doubt please tag a moderator, explain the content of your question, and we will suggest a subject for you to post in.
No worries, you may tag a moderator and we will move it upon request. You may also close your question and repost it in the appropriate subject.
Most likely you already have a question open in that subject. You can have one question open per subject at one time, so if you already have an open question it must be closed before posting a new one. If you are having trouble finding it, try switching to the subject the question is posted in, it should then appear in the "Ask a Question" box. If you are still having trouble's you can contact a moderator and we will assist.
When answering a question, please try to stay on topic. Avoid giving the answer outright; please provide an explanation and help guide the user through explanations instead. Please avoid copy-pasting answers from other websites as this is plagiarism and reflects poorly on the site as a whole.
Besides the general rule of not giving direct answers, you may format your answer however you wish. For questions involving formulas or calculations, you may want to use LaTeX to make your work easier to read. In general, try to make your work logical and easy to follow.
Please try to avoid giving misleading information. If you are unsure of how to answer a question, you may simply tell the asker you are unsure of how to solve the question. You may try tagging another user if they are willing and able to help.
A SmartScore is a number assigned to each user. It is meant to represent your activity and contributions towards the site. Each user starts off as level 0 and can reach a maximum of 100.
Yes, however only one person can be 100 at a time, so you would have to pass them in points in order to become 100.
The person with the highest overall SmartScore points is assigned 100SS.
By doing just about anything on the site. Most things will lead to your SmartScore going up, however depending on how productive it is usually measures how much you receive. Note: Certain behaviors such as medal-spamming, spamming the chat, and posting spam questions, are not acceptable ways to increase your SmartScore. If you engage in these behaviors you are subject to being suspended and your SmartScore will be lowered accordingly.
Sometimes lower-SS users may appear above higher-SS users. There are a few reasons for this: for one, it may be a glitch. It usually happens when the server and client fall out of sync, so the server sends a user at a position that from the clients perspective is incorrect. However, it can also be because some users have had SmartScore points transferred from OpenStudy.
StarCoins are currency that you can obtain by helping users in a subject.
Currently, you can use StarCoins only to purchase group titles. Group titles show how much you've helped in a subject.
That chat boxes allow students to also communicate in a non-curricular way. Students may to talk to each other and get better acquainted.
Like other areas on the site, the chatbox is subject to our rules. All forms of media posted there are subject to our rules regarding foul language and other inappropriate content.
For images, [img]URL[/img]. You can also drag the image file to the chatbox, or copy+paste it from the browser. Drag+drop also works for audio files, or alternatively [audio]URL[/audio].
By default there are two chats: an "All Subjects" chat and a "Mathematics" chat. Subscribers can create their own custom group chats and can invite other users to join them.
If you go to the menu, you will see a button called "Group Chat", there you will be able to add/remove users, change the chat's name, add emojis, or even customize the look of it. However, we recommend asking users if they would like to be added before adding them.
Press the x at the top right of the chat box. By default you cannot exit the All Subjects and Mathematics chat. However, you may press the yin/yang button at the top right to hide the chat.
Moderators are users who help supervise the site. They have various responsibilities around the site, such as filtering out inappropriate content, responding to user reports, and taking moderating actions.
The current moderator list can be found here. Moderators will be designated by [this color] and have the designation "Moderator".
You may send a private message if you need to speak to a moderator on a one-on-one basis. If you see inappropriate content or behavior, please send in a report.
Moderators are chosen by the site staff from the user base as needed. There is no application process; rather, we are on the lookout for active users who show excellent behavior and maturity.
Typically, if you're asking, no. However if you are mature and are helpful to the site, we (the team) will reach out to you with the offer of becoming one. Asking will typically lower your chances of becoming one, so please try to avoid asking.
In general, try to show sustained interest in the site, follow the rules, and be civil towards other users. Although not completely necessary, it also helps to be knowledgeable in an academic subject and help out on a regular basis.
Do not create a alternative account to bypass, instead email us at abuse@questioncove.com
It means that person has Subscribed.
Asking and answering questions helps a lot, but if you feel you want to do something more then feel free to donate to us, or subscribe to the site using the menu. You'll be given various additional features as a result.
Currently, the benefits of subscribing is a higher file upload size limit, a Diamond SmartScore Indicator, a powerful Theme Creator, custom Group Chats, and a custom Designation for your user.
5$ per month.
If you go to the menu, there will be a button called "Subscribe," it will bring up a dialog box that lists the benefits of subscribing, as well as a button that will forward you to paypal to complete the transaction.
At this time there is no native way to unsubscribe, however in the "Subscribe" menu, there is a button labeled "Unsubscribe" that will forward you to the page on paypal that will allow you to unsubscribe.
No, it will continue until the date the next payment would have occured.
LaTeX/MathML is a markup language for interpreting mathematics on the internet.
Here are some tutorials for you to learn LaTeX. If you have any questions regarding the language, or just want to practice, visit the LaTeX Practicing section here.
An email will be sent to the address you used to sign up. It will contain a link you can use to verify your account.
Please check your spam folder. If it is not there either, check to make sure you registered under the correct email address and click resend email as needed. If that does not work also, please contact @Ultrilliam.
Hover/Tap the person's username and click the "Send message" button. Alternatively, you can use the messages page to send and receive messages.
You can send images by using the bbcode img tag ([img]url[/img]). Another way would be to go to the messages page, where there is a upload button. The messages page also supports the drag+drop and copy+paste functionality.
Hover/Tap the person's username and click the "Block user" button.
Please do not try to contact someone if they do not wish to be contacted, as this may cross the boundary into harassment.
Medals are something you can receive from your efforts in helping users on QuestionCove. By clicking the best response button on a question, you are giving that person a medal.
Fans are a little like "friends" on Facebook, except it isn't on a request system.
At this time you currently can't. This may change in the future, however.
Not at this time, unfortunately.
Aeon is a chat AI created to chat with users.
You will be unable to change your Profile Picture before verifying your email. If you are still having troubles changing your Profile Picture, try another image.
Either email contact@questioncove.com or contact @Ultrilliam on the site itself.