Question

help please

Answer 1

2. The correct way to type a capital letter "A", you should use which of the following fingers: (5 points)The right ring and litte finger.
The right little finger and left little finger.
The left little finger and right ring finger.
The caps lock button and the left little finger.

3. Which of the following programs would be the best choice for calculating payroll for 50 employees (examples: payroll deductions, net pay, gross pay, etc.). (5 points)Microsoft PowerPoint
Microsoft Excel
Microsoft Access
Microsoft Word

4. Which of the following programs would be the best choice for creating your own business card? (5 points)Microsoft PowerPoint
Microsoft Excel
Microsoft Access
Microsoft Word

5. Martone just got a new laptop. His new laptop does not have the printer driver that goes with his printer. He also can't find his printer CD installation disk. What would you recommend he do to resolve his issue? (5 points)Call a computer repair specialist to solve his problem.
Go to the printer manufacturer website to locate the driver he needs.
Give his printer to another worker and get a new printer.
Ask for his old laptop back.

6. Which of the following would be the best way to quickly teach yourself the basics of creating a spreadsheet? (5 points)Use tutorials provided on the internet or on CD.
Read the entire software manual.
Read an online discussion board.
None of the above.

7. You cannot have folders created within folders on your computer. (5 points)True
False

8. To create a new folder on your computer, you would click File, then New Folder (Mac users) or New, then Folder (PC users). (5 points)True
False

9. Upon returning from lunch, you notice your wireless mouse is no longer working. Which of the following should you check? (Select all that apply.) (5 points)Check all plugs to ensure all connections are securely plugged in.
Check the batteries in the wireless mouse.
Don't check anything, just reboot your computer.
Don't check anything, just get another mouse and plug it in.

10. What would be the best approach to use to solve a problem you are experiencing with printing a document? (5 points)Call a computer repair specialist to solve your problem.
Follow the online instructions and consult your printer manual for assistance.
Save the file you wanted to print and go print the document somewhere else.
Turn off everything and try printing again later.

11. What is RSI? (5 points)Results Sensitive Information
Research Stress Injury
Repetitive Stress Injury

12. Which of the following is an example of a proper ergonomic setup of the seating for your computer workstation? (5 points)Your chair does not need a backrest.
Your chair does not adjust the height of your seating.
Your chair is not cushioned.
Your chair has armrests to support your forearms.

13. Your manager would like to treat everyone to lunch for completing a project ahead of time. She has six choices for lunch and would like everyone to vote on which they prefer in order to make a selection for lunch. She has asked you to survey your coworkers and create a chart showing the results of all votes. Which type of chart would be the best choice? (5 points)Bar chart
Line graph
Circle (pie) chart
Organization chart

14. Your manager noticed office productivity, especially in producing typed documents, has dropped. In response, she purchased a keyboarding program for the office. For the next eight weeks, she is going to ask employees to take a weekly timed test. Then she would like to show the employees any gains or losses in words per minute. Based on this information, which would be the best type of chart for her to use to show this data to employees? (5 points)Bar chart
Line graph
Circle (pie) chart
Organization chart

15. The inside (mailing) address of a business letter is the address of the person to whom you are sending the letter. (5 points)true
false

16. To key a business letter, press enter ___times before the salutation. (5 points)2
3
4

17. The salutation for a business letter is: (5 points)Dear Mr. James
Sincerely yours
the date
the address

18. The most important step in creating your database is planning. (5 points)True
False

19. A database table is composed of records, fields, and data values. (5 points)True
False

20. Organizational charts can be used for all of the following except: (5 points)A communication structure.
A way to establish lines of authority.
A way to designate clear responsibilities.
The goals of the organization.

21. Which of the following items is true when drawing an organization chart? (5 points)You should use circles and label the circles with employee names.
Organization charts should be ordered with the highest ranking employee at the bottom and the lowest ranking employee at the top.
You should use boxes and label the boxes with employee names.
Everyone on the organization chart should be lined up evenly on one line.

22. A customer is at your workstation inquiring about one of your company's products. Your phone begins to ring. What would be the best way to handle this situation? (5 points)Answer the phone and ask the customer at your workstation to wait until you handle your phone conversation.
Answer the phone and write down answers to the questions from the customer at your workstation on a slip of paper. Hand the paper to the customer at your workstation.
Give your full attention to the customer at your workstation. Let your voicemail answer the phone.
Ask the customer at your workstation to come back in a few minutes while you handle the phone call.

23. A customer is trying to place an order and you are currently out of stock on the item the customer is trying to order. Which of the following would be the best way to handle this situation? (5 points)Ask the customer to call back in a week and you will help the customer then.
Give the customer information about when the item is expected to be back in stock. Ask for the customer's phone contact information so you can call back when the item comes back in stock to place the order.
Apologize, then end the call.
Tell the customer you are out of stock on the item, then end the call.

24. One yard is almost equal to one meter. (5 points)True
False

25. 32 degree Fahrenheit = 0 degree Celsius. (5 points)True
False

26. Before selecting a career path, you should thoroughly familarize yourself with the job requirements and pay associated with this career path. (5 points)True
False

27. Brianna took a personal self assessment quiz to determine her individual talents. The results of her quiz showed her strengths were: Enjoys helping others, excellent communication skills, has an eye for style, likes to arrange rooms or parties. Which of the following would be a good career for her to investigate? (5 points)Computer programming
Teaching
Retail and/or Marketing
Legal profession

28. The career information an online career resource might provide: (5 points)The training and education needed
Earnings
Working conditions
All of the above

29. Online career resources, such as the Occupational Outlook Handbook, are a good source for researching prospective career paths. (5 points)True
False

30. Select the best example of resume objective statement from the following: (5 points)Seeking a challenging position with a fast growing company.
A challenging entry-level computer programming position that allows me to utilize my skills in web development projects.
Seeking a position in a creative and relaxed company environment.
Seeking any job with benefits and opportunity for moving up the career ladder.

31. It is a good practice after the interview to send a letter to the interviewer thanking him/her for the interview. (5 points)True
False

32. A team player should exhibit the following characteristic(s): (5 points)Demonstrate respect for other team members.
Do not share information openly.
Compete with other team members for job assignments.
Do not express interest in your team members likes or dislikes.

33. All of the following are examples of important personal or interpersonal skills needed in the workplace except: (5 points)Exhibiting a positive attitude.
Questioning your manager.
Taking initiative on your job assignments.
Accepting responsibility for mistakes.

34. Consider this scenario: You need to create an organization chart for your company. You found another company's organization chart on the internet that you could edit to be your company organization chart. Does copying this organization chart to use for your own violate any business or computer ethics? (5 points)True
False

35. The majority of workplaces have a published employee code of ethics. (5 points)True
False

36. Wireless technology is a rapidly growing area of technology used in our society. (5 points)True
False

37. Which of the following is an example of using wireless technology? (Select all that apply.) (5 points)Typing on your home computer which is plugged into a cable or DSL modem.
Creating a presentation on your home computer which is plugged into a cable of DSL modem.
Text messaging a coworker from your cell phone about a meeting change.
Checking your email on your internet-enabled cell phone.

38. When planning to upgrade a software program in the workplace, a committee should: (5 points)Research the different kinds of pricing models (example: subscription, perpetual licensing, pay as you go, etc.).
Purchase the most expensive software.
No need to research, just purchase the software that employees vote they want.
Listen to what vendors advise as the best option.

39. A newly released version of software is on the market. Your employees would like to purchase it for the office right away. Which of the following would you need to consider? (Select all that apply.) (5 points)Nothing, just purchase the software for employee morale.
Cost.
Business advantages.
Your personal opinion about the software.

Answer 2

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Answer 3

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