what are the 4 levels of communication

Question

anonymous · Answer

1. Impersonal/Automatic 
Exchange of familiar or automatic phrases (e.g., how are you, good morning). 

Description 
Smooth, pleasant, cheerful, efficient, noninvolvement method of dealing with people. 

2. Impersonal/Factual 
Reporting facts. 

Description 
Efficient, noninvolvement method of transmitting information to people. 

3. Impersonal/Personal 
Reporting or communicating one's own ideas, thoughts, and judgments. 

Description 
Can range from completely impersonal to deeply personal. 

4. Personal 
Communicating personal feelings and thoughts.