Question

I no this is math but I really need help with these two Researchers at Texas A&M University have discovered five service-quality dimensions. What are they?
A. Responsiveness, reliability, empathy, tangibles, and value

B. Empathy, assurance, responsiveness, reliability, and tangibles

C. Tangibles, value, reliability, continuity, and assurance

D. Reliability, responsiveness, value, assurance, and continuity

plz can someone help been on this for weeks an I tried the business skill but theres no one on that one

Answer 1

Customer satisfaction arises from:
A. the product itself.

B. the company that makes or distributes the product.

C. the salesperson who sells and services the product.

D. a combination of the product, company, and salesperson.

Answer 2

In terms of product knowledge, a salesperson:
A. can know too much about the products they sell.

B. is often better off appearing to be “in the dark.”

C. cannot, generally, know too much about the products they sell.

D. should provide the prospect with as little information as possible.

Answer 3

Which one of the following statements about pricing policies is false?
A. The ability to offer the lowest price is usually the most critical factor in the sale of products and services.

B. Some companies maintain a pricing strategy that focuses on meeting competition.

C. Pricing strategies often reflect the product’s position in the product life cycle.

D. Economic theory says that more people will want a product at a lower price than at a higher price.

Answer 4

can anyone help me with these