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Enclosures are: A. words or phrases that show readers the letter is ending. B. paragraphs that explain the purpose of the letter. C. contact information for both the sender and receiver. D. additional documents included with a business letter.
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D
right
Which should the first paragraph of a business letter body do? A. Support the purpose of the letter B. Thank the reader for his or her time C. Provide the purpose of the letter D. Give contact information for replies
C
What tone is best for a letter of complaint? A. Polite B. Mean C. Happy D. Funny
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