A hairdresser owner gives a survey to all of her customers asking them to rate the quality of the service they received. She then keeps track of how many customers return to the salon during the next six months. Last year, the results showed that of the customers who reported high quality service, 95% returned. What conclusion can be drawn from this study? High quality services cause customers to return.

Customers who will return report a high quality of service.

Some customers rate their service as high quality return.

Most customers rate their service as high quality return

Question

A hairdresser owner gives a survey to all of her customers asking them to rate the quality of the service they received. She then keeps track of how many customers return to the salon during the next six months. Last year, the results showed that of the customers who reported high quality service, 95% returned. What conclusion can be drawn from this study?   High quality services cause customers to return. 

 Customers who will return report a high quality of service. 

 Some customers rate their service as high quality return. 

 Most customers rate their service as high quality return

anonymous · Answer

I think it's the first one: high quality services cause customers to return. Can someone check this?

anonymous · Answer

@SolomonZelman