Question

Here and there I see open study feedback on the various glitches. I think we should organize this information on glitches. You could even dedicate a part of open study to 'technical software or internet issues'.

I say this because a lot of people just want to talk about their technical problems. And maybe we could even start organizing this information about the various glitches. Put them in categories.

Answer 1

For example, my browser is freezing right now as i am typing this.

Answer 2

i could take a screen shot of some of the comments i see

Answer 3

There was a post with glitch solutions.

Answer 4

@perl @StudyGurl14

Answer 5

i mean they should dedicate a whole part of open study just to glitches

Answer 6

You could even make it a 'subject', so people wait to help people with their problems.

Answer 7

but it would be nice so at least the comments are *just* about glitches, nothing else. this is useful for the openstudy coders.

Answer 8

OpenStudy Technical Software Issues

Answer 9

how's that, glitches sounds kind of slang

Answer 10

yeah, I think glitches are a huge problem, but i don't think there should be a section dedicated to it...people can just post their glitch problems in openstudy feedback

Answer 11

no? but it would be helpful to organize the information by category

Answer 12

Draw Box Glitches <--- collect every subtype of draw box error

Latex problems

Answer 13

i guess...but more categories to me creates more problems...i already have enough difficulty navigating the stupid subjects while the website is loading...

Answer 14

login errors

Answer 15

i only stay in 3 categories

Answer 16

maybe just a catch-all one i guess...I like the sound of OpenStudy Technical Difficulties....

Answer 17

yea but @perl people are always linking me to different categories...

Answer 18

Yes, dedicate some part of open study to Open Study Technical issues

Answer 19

like some websites have a help section , live chat

Answer 20

yea, it sure would be busy lol

Answer 21

yes

Answer 22

lets see where this goes .

Answer 23

^^ lets see.

Answer 24

You want someone to tell you pros and cons.. Well where is @Compassionate and @e.mccormick

Answer 25

I thought there was something like this already. It was like some kind of spreadsheet online where you could submit to it and then there were like comments on it.

Answer 26

yes something like that would be good.

Answer 27

questions like , does this work better in windows 64 bit?

Answer 28

You talking about this kai? http://openstudy.com/study#/updates/5377b7d5e4b0ba022d36af38

This was for ideas, but they should I agree, make one for technical difficulties and such.

Answer 29

Yeah, either give it, it's own section or make a spread sheet, I think giving it its own section would be easier, but implying making a new section is easy that is.

Answer 30

technical help subcategories , too

Answer 31

For sure!

Answer 32

I agree

Answer 33

:)

Answer 34

http://openstudy.com/study#/updates/546bd749e4b0ecc3214923bc

Answer 35

Actualy, feedback is for glitches. It just gets abused a lot.

Answer 36

i didnt know that

Answer 37

maybe we can be more scientific about this, get specific information about the glitches, and collect them

Answer 38

I knew that haha, but the thing is, it doesn't seem to be taken as seriously though as I've observed...you can get people to answers, but it doesn't get sent to the development team (or at least most times), I do think there should be a specific sub topic for it.

Answer 39

get information about browser, operating system, and even computer type , how much ram

Answer 40

Actually, they do get sent to development. Just tad me if you have an issue that might need to get passed on to dev.

Answer 41

oh

Answer 42

Ily

Answer 43

I pass them on quite regularly. I'm one of about 4 mods that has the emails for the dev team. They were given to us for when things stopped working at the worst of the orange war, but I also use them to pass on bug links.

Answer 44

orange war?

Answer 45

Ah, that's good to know, thanks again e.mc :)

Answer 46

Orange War. Yes. They edited the colors on this... normally it is all orange, this, Orange War:

http://assets.openstudy.com/updates/attachments/542c3e97e4b024bb3215decf-night-watcher-1412188512234-picture.png

Answer 47

sorry, i still don't understand what Orange War is

Answer 48

colors malfunctioned?

Answer 49

Yeah in a nutshell, it's where everyones SS turns orange and you can't see their SS, the numbers usually disappear or have 1 or 5 or something as your SS, it glitches the site out.

Answer 50

do you know what causes this?

Answer 51

yes i have seen my score turn bright red

Answer 52

I have no clue, @e.mccormick probably knows something that could be related to it.

Answer 53

ok, thanks

Answer 54

Orange war is caused by the part of the site scripts that read the SS not being able to get the information from the server. This SS update service is not related to the question viewing, but does seem related to message notifications, so I like to call it the Updater because it updates the clients.

The OS servers are on a cluster. The main DB server is read/write. The wen servers each have a DB instance that allows read only access for faster reads and less load on the main DB. When the updater fails on one or more of the servers, peple do not get messages if they are on that server. They do not get notifications. All SS go orange. A refresh causes these things to go through, which is a manual poll of the DB without being updated.

Answer 55

That helped me understand everything.

Answer 56

Also, when you load the page all SS are orange. The updater then rapidly populates them. If there is lag you can actually watch the process. This is another reason why I feel it is a singular service that sends changes.

What has caused it to fail has been diverse. Posts here have clearly defined three different causes and shown two other times that were new and never defined. So 5 different things, one being a user, caused the Orange War incidents at different times.

Answer 57

Sometimes it loads my ss but not others.

Answer 58

This is what I know from digging, talking to developers, talking to older users who used to talk to the older developers, etc. All on top of doing some code myself. (I can play pinball on my phone now, wheeee... buggy tho.)

Answer 59

My code is not for the site tho. It just helps me understand the problems in the development process for a group of programmers that had nothing to do with the origin of this site.

Answer 60

sorry, i need some help with acronyms

OS = openstudy
SS = ? smartscore
DB = database?

Answer 61

You are GTG.... good to go!

Answer 62

^^ lol