I purchased a Kool Action game system from BullsEye on October 27, 2010, for $109.99. It seemed like a great price until I got it home and began trying to put the thing together. Several parts are missing, and the store refuses to exchange the unit because it was on sale. It was not marked “As is,” so I expected a complete and functioning unit.

Evaluate the clarity and effectiveness of the excerpt from a letter of complaint above. What, if anything, should be added to this excerpt to help the reader address the concern?

Question

I purchased a Kool Action game system from BullsEye on October 27, 2010, for $109.99. It seemed like a great price until I got it home and began trying to put the thing together. Several parts are missing, and the store refuses to exchange the unit because it was on sale. It was not marked “As is,” so I expected a complete and functioning unit.

Evaluate the clarity and effectiveness of the excerpt from a letter of complaint above. What, if anything, should be added to this excerpt to help the reader address the concern?