Readers of your online newspaper have been complaining because your website allows comments under each news article. Some of the comments have turned out to be offensive in nature, and you have already lost several readers as a result. What should you do?

a) Remove the comments section instantly
b)Ignore the readers' complaints
c) Discuss the issue with your team
d) Only allow positive comments online

I put A, can someone tell me if I'm right?

Question

Readers of your online newspaper have been complaining because your website allows comments under each news article. Some of the comments have turned out to be offensive in nature, and you have already lost several readers as a result. What should you do?

a)  Remove the comments section instantly
 b)Ignore the readers' complaints
 c) Discuss the issue with your team
 d) Only allow positive comments online

I put A, can someone tell me if I'm right?

inexilewetrust · Answer

I would personally discuss it with my team. In the end, it was your team that helped you get those readers and will help you get more. In you want to resolve this issue rationally, communication is key.