Question

Help with business?

1. What is the starting point for total quality managment?
a. Performance management
b. Customer focus
c. Supply chain management
d. Quality assurance

2. Which of the following is a method best used for total quality management?
A. Measuring the productivity of a workforce
B. Tracing the productivity of a country as a whole
C. Analyzing a competitor's products to identify desirable improvements
D. Reducing the amount of time allowed to complete tasks