Question

Attention Mods.

Answer 1

My account Ms-Brains has been suspended for no valid reason! I didn't know that anyone under 13 cannot be on OS. I let my younger sister who is in 5th grade borrow my account. I email open study about it, but still haven't got a reply. Can someone please unban me! I can provide proof that I am 16, and in 11th grade.

"User ms-brains suspended

Your OpenStudy user ms-brains has been suspended.

You were suspended for the following reason: In compliance with COPPA laws, all users must be of age 13 or older in order to use OpenStudy. You have posted a question stating that it is 5th grade English work. Most 5th graders are under the age of 13, so we must also assume that you are also under the age of 13. In order to get your account unlocked, you will have to send proof of age to abuse@openstudy.com. Thanks."


I'm using my brothers account right now.

Answer 2

im sorry this happened, ms brains! i hope your account is restored :/

Answer 3

Thanks tootz! Hopefully it is. >,<

Answer 4

Hi @MrCoolGuy I sugjest that you Direct message a moderator about you problemand see what they can do you could also try and message Mrs.@Preetha Since she is the CEO of Openstudy Have A great Day @MrCoolGuy

Answer 5

Unfortantly there are no moderators on at the moment that can help with this situation, ill point one here when i see them on :)

Answer 6

Thanks Jay

Answer 7

Also, can you un-yellify the title, they might think ive gone on a rampage again...
long story xD

Answer 8

Yeah Okay. :P

Answer 9

If you are permanently banned, or you feel you did not deserve a suspension that you were issued, feel free to email abuse@openstudy.com to discuss your suspension with one of the OpenStudy team members.

Answer 10

\(\color{#0cbb34}{\text{Originally Posted by}}\) @jagr2713
If you are permanently banned, or you feel you did not deserve a suspension that you were issued, feel free to email abuse@openstudy.com to discuss your suspension with one of the OpenStudy team members.
\(\color{#0cbb34}{\text{End of Quote}}\)
The last time that was checked was 2 (& a half) years ago jabez.

Answer 11

None of those are really moderating mods, they very rarely moderate unfortunately.

Answer 12

^

Answer 13

yes sure. they can unban you. just wait. prepare photo of your id and they will ask you to send it to them.

Answer 14

send it to some mod. abuse@os.com is a spam email which is not working

Answer 15

wait till tomorow

Answer 16

@jigglypuff314

Answer 17

@jigglypuff314
@pooja195 (you have closer contact with the mods then we do, maybe you are able to help?)
I've known Ms. Brains for a long time on here, she is by no means 13. And I trust that she'll be able to prove it as well.

Answer 18

Tags do not work right now... the server is doing a major process with notifications ATM... notifications are backed up about an hour or so right now... so when thats done everyone will get their notifications.

Answer 19

This includes messages.

Answer 20

Eh? :/ http://prntscr.com/9tn23z

Answer 21

HAHAAHHA

Answer 22

jagr he meant

Answer 23

I sent an Email to @jigglypuff314 And hopefully she can help. Thank you all for trying! You guys are awesome. ~Ms-Brains

Answer 24

I'm back! ^-^
Thank you all for helping!

Answer 25

Welcome back girl! @Ms-Brains :)

Answer 26

Thank you! ^-^ Ats @Atsie

Answer 27

Out of curiosity, how did the moderators or whoever even figure that you were 13 or under that age anyways? It seems so strange to me! @Ms-Brains

Answer 28

I'll message you what happened.

Answer 29

Welcome back, @Ms-Brains! :D

Answer 30

@Compassionate @perl @tkhunny

Answer 31

Let little sister play.
Gave out inappropriate information.
It happens.
It shouldn't.

If you are loaning to little sister, supervise every keystroke and mouse click.

Answer 32

Thank you! @CandyCove

Answer 33

@Tkhunny, excellent explanation! :P