1. Explain the impact that a host or hostess has on a customer's impression of a restaurant.

Question

1.	Explain the impact that a host or hostess has on a customer's impression of a restaurant.

anonymous · Answer

please help @pooja195

pooja195 · Answer

Any ideas? Look at this "As a host or hostess you'll be responsible for many things. You'll need to cheerfully greet guests, take them to their table and provide them with silverware and a menu. You'll need to be able to monitor the table rotation and make sure that each member of the wait staff gets a fair amount of tables without giving them too many all at once. At the same time, you'll need to know which servers you can count on to take extra tables when you get slammed with customers. You'll also need to keep track of which tables are cleaned and available for new guests, and you may even be required to answer the phone, take reservations and in some cases take-out orders." http://www.snagajob.com/job-descriptions/host-and-hostess/

anonymous · Answer

I guess I would have to say they play the part in serving, seating, greeting and making sure the customer is comfortable.

pooja195 · Answer

Right but your question is asking " Explain the `impact that a host or hostess has on a customer's impression of a restaurant.`

pooja195 · Answer

So when the host/hostess serves them and the customer leaves the resturant, what impression will they have? If the host did a good job? OR if the host did a poor job?