A small software company has two customer service representatives. After a week of observation, the supervisor of the customer service department determines that there is an 85% probability that a customer service representative will be on the phone with a customer at any given time. What is the probability of both representatives being on the phone at the same time? Round to the nearest percent if necessary.
A. 28%

B. 39%

C. 25%

D. 72%

I got 61% but that's not an answer :(

Question

A small software company has two customer service representatives. After a week of observation, the supervisor of the customer service department determines that there is an 85% probability that a customer service representative will be on the phone with a customer at any given time. What is the probability of both representatives being on the phone at the same time? Round to the nearest percent if necessary.
A. 28%

B. 39%

C. 25%

D. 72%

I got 61% but that's not an answer :(