Question

My account is gone???

I'm sorry but I have no idea where to post this but I can't get onto my account and keeps saying to check my username but I know what my username was. I haven't been on it lately if that affects it???

(I just made this account to ask.)

Answer 1

What was your other account username?

Answer 2

JasonNewstedRocks

Answer 3

That was my user ^^

Answer 4

Hmm.
Did you get an email to confirm your DOB (Date of Birth)?

Answer 5

I confirmed my email

Answer 6

There recently was a deletion of inactive accounts, and yours may have been included. A mod may be able to help you reboot it, if not, I'm sorry, you may have to make another account. @hartnn @jigglypuff314 @ganeshie8 @Hero

Answer 7

Oh :c

Answer 8

They send out an email to all the users to confirm their day of birth because the CEO has noticed that there were a LOT of inactive accounts so thus probably is why there is lag. So in order to kill the lag, they had to delete the inactive accounts. :)

Answer 9

http://openstudy.com/study#/updates/573dde62e4b0e6c68ffbb6b5

Answer 10

And your account was probably deleted because you did not confirm you date of birth in time.
You can email contact@openstudy.com to get your account back if you wish. :)

Answer 11

Please remake your account with your original username for the time being ^_^

Answer 12

Okay..

Answer 13

I was like on 54 smartscore :<

Answer 14

As jabez has said, you can email contact@openstudy.com to request that they restore your stats once you recreate your account

Answer 15

Okay, thanks.

Answer 16

I have done so :L

Answer 17

How do I contact them?

Answer 18

by email :)

Answer 19

oui poor lad

Answer 20

i don't think that you can do anything about it tho http://prntscr.com/b9pw45

Answer 21

contact@openstudy.com (:<3

Answer 22

it happens to the best of us

Answer 23

:>

Answer 24

@I_Dont_Know_Anymore dont worry i was 99"ss champion here in OS and now how you see i try rebuilding my profile on title of champion newly started from zero - hope will can realizing it - have wrote me somebody that indifferent that i ve filled out these birthdates details 3 or 4 time posted and told these with moderators and wrote me << dont worry ,your profile is secure ,not will be deleted sure >> but now how you see it this is the reallity - sorry - !!!