You have recently started in a new technical support role within the IT department of a major manufacturing organization. Your first support call is from a user who is using a Windows® XP operating system and has encountered stability problems. Discuss the process you would undertake to identify the problem and the tools that have been provided with the operating system you would use to do so.

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rsmith6559 · Answer

What have you got so far?  Consider the age and GP objects.

nox99 · Answer

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Or task manager in order to view memory and resource consumption