Question

Name 3 steps of effective listening.

Answer 1

Step 1: Face the speaker and maintain eye contact.
Step 2: Be attentive, but relaxed.
Step 3: Keep an open mind.

source: http://www.forbes.com/sites/womensmedia/2012/11/09/10-steps-to-effective-listening/#4904bc3026fb

Hope this helped!

Answer 2

1) Simply Listen

2) Repeat what the speaker said back to her or him.

3) Encourage the speaker to say more. Ask questions such as "Why?'.

http://www.apasseducation.com/blog/three-steps-for-critical-listening

@TylerMckinney16