hi! hello! i know this isn't a math question, but i really need help!! my sister restarted her laptop completely, and now whenever she turns it on, all it says is 'hp' then goes black repeatedly. is it just me or--

Question

jim_thompson5910 · Answer

sounds the BIOS isn't even booting up which indicates a hardware problem with either the BIOS or CMOS chip or perhaps somewhere on your motherboard

Sadly there's no software fix because the issue is likely with the hardware. This means you'll need to get it repaired or replaced. Try to find the warranty for it.

13mysterious · Answer

Oh my.

jim_thompson5910 · Answer

The best option is to bring it in to HP or wherever you bought it from so they can repair/replace it. If possible, try to think of what caused the problem so you can maybe find a possible alternative solution.

13mysterious · Answer

to be honest my sister is 9 and my grandmother bought us the laptop so--

jim_thompson5910 · Answer

then you'll have to talk to your grandmother about it

vuriffy · Answer

Inform your grandmother of the issue and tell her you wish to get it repaired, if possible.

13mysterious · Answer

all right-

hocuspucus292333393 · Answer

lol I'm good at fixing at windows 10

hocuspucus292333393 · Answer

look does it still turn on

13mysterious · Answer

@HocusPucus292333393 it does turn on.