Question

Helping josh with computer troubles

Answer 1

@joshiscool

Answer 2

Okay so i updated my computers bios to the latest version
and it restarted

Answer 3

Okay so i updated my computers bios to the latest version
and it restarted

Answer 4

hold on let me get the pc so i can see what it says now

Answer 5

Please try to take a picture of the error message if you can

Answer 6

(assuming there is one)

Answer 7

no screen at all

Answer 8

nothing just a blank screen

Answer 9

what happens when your booting it up? I need as much information as possible in order to come to a conclusion

Answer 10

also what brand/model is your laptop?

Answer 11

acer aspire one zg5

Answer 12

and nothing happens there is no boot it just turns on to a blank screen

Answer 13

do you have the model number of the laptop?

Answer 14

the model number is in chinese

Answer 15

ಠ_ಠ

Answer 16

no lie it say model no. but it say zg5 at the end

Answer 17

says

Answer 18

its have 8 ram like yours

Answer 19

it*

Answer 20

It sounds like the BIOS failed to install properly, let me see if I can figure out a way to reset it

Answer 21

Do you see any GUI or anything before the bootup? or straight to the black screen?

Answer 22

oh not to be even more of a pain

Answer 23

but the usb ports have stopped working also and no gui just a blank screen when the bios updates thats what acer says its suppose to do so i followed the instructions

Answer 24

Yup... Alright... sounds like your laptop may be a brick now... but I'll see what I can come up with.

Answer 25

:O Nuuuuuuuu i love that laptop it was a gift from my cousin

Answer 26

If the USB doesn't work then there isn't much that can be done

Answer 27

do you have a CD/DVD drive on it?

Answer 28

nope its a netbook

Answer 29

I found a possible solution while searching your issue online, but if the USBs don't work... well this won't work, so just cross your fingers and hope

Answer 30

I'm just going to copy paste it here:
Just go to the acer website http://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_3310_A_AOA110%20&%20AOA150.zip?acerid=633850493862245097&Step1=NETBOOK,%20CHROMEBOOK&Step2=ASPIRE%20ONE&Step3=AOA150&OS=ALL&LC=en&BC=ACER&SC=PA_7 and d/load the bios update 3309, open the folder and copy two files to a formatted fat usb stick. Rename the file FLASHIT to FLASHIT.EXE and the second file 3309.fd(bios file) to ZG5IA32.FD rename them precisely like that, please check your spelling is correct. Insert the usb stick into the usb left hand side make sure the charger is plugged in . Hold down keys fn+esc and power up the laptop, when the power led begins to blink release the two buttons and press the power button just once, observe the usb stick flashing indicating it's flashing the bios, please note this can take a few attempts, I once struggled for a few hours until I finally tamed the beast :) be patient okay, I would like to point out if you wish to update within winxp use the same bios update 3309 , extract the zipped files to a formatted usb stick and rename the two files again but DO NOT REMOVE or interfere with the other files in the folder , with the laptop up and running open the folder and click on the Insysdeflash file only within the winflash file, this will flash your bios within windows and update it to the latest version, I read that flashing it when using the fn+esc keys merely restores the bios , I have tested this and mine updated to 3309 only when I flashed my bios within windows using the complete d/loaded bios update as mentioned . It will be worth reading the read me file to see what has changed in this bios version, I can tell you that for those out there that have password issues i.e. hdd set, the need to enter password with upper case is not a requirement more and there are a lot more fixes too, enjoy and I hope this bit of info was useful:)

Answer 31

wait but can't we try that old trick where i hook a monitor to the pc and see if i can see any signs of life?

Answer 32

eh

Answer 33

Copy paste this into your browser:

http://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_3310_A_AOA110%20&%20AOA150.zip?acerid=633850493862245097&Step1=NETBOOK,%20CHROMEBOOK&Step2=ASPIRE%20ONE&Step3=AOA150&OS=ALL&LC=en&BC=ACER&SC=PA_7

Answer 34

i updated it to 3310 and thats when it scrashed and won't boot

Answer 35

as I said, try it with those instructions, see if it makes a difference, it may not have installed properly as I previously said

Answer 36

i think it might work cause i have been using right side sometimes left

Answer 37

i need to get a flash drive so maybe tomorrow

Answer 38

Alright, and you said you were having other troubles as well?

Answer 39

Yes

Answer 40

i have a dell inspiron

Answer 41

and i was trying to install phoenix os to it and now it telling me there isn't a bootable device

Answer 42

Try running a dell diagnostic

Answer 43

Do you know how to do that?

Answer 44

yes i do but it takes to long and there are already previous errors on the hard disk

Answer 45

the hard drive probably failed, so run a dell diagnostic, see what is says, report the exact errors to me and i'll be able to help further

Answer 46

I can't help who doesn't want to be helped

Answer 47

i will do it

Answer 48

it says internal error please contact tech support

Answer 49

that's all it says?

Answer 50

does it give any information, perhaps a reference code?

Answer 51

Yes 3003156 and a phone number

Answer 52

thats not all it says i shortened it

Answer 53

Please give the full thing

Answer 54

does it give an error code?

Answer 55

Ugh

internal error contact tech support for further information

Answer 56

(it should be a 4 digit error code)

Answer 57

wait

Answer 58

I'm waiting

Answer 59

3367

Answer 60

i had to do the entire proccess

Answer 61

Ah ok, one momment while I look into that

Answer 62

I literally cannot find anything on that error code...

Answer 63

Nuuuuuu im ruined

Answer 64

try calling dell, and tell them that error code, see if that helps at all, because I am at a loss

Answer 65

support.dell.com

Answer 66

go there

Answer 67

http://www.dell.com/support/incidents-online/us/en/19/contactus/Dynamic

Answer 68

actually go there

Answer 69

enter your service tag

Answer 70

Okay thanks

Answer 71

yw, and good luck on getting that fixed, lemme know if they are able to help :P

Answer 72

Okay and also can we VC?

Answer 73

No

Answer 74

Damn

Answer 75

No one VC's Technical Support, @Joshiscool. e.e