Question

What is the best reason a formal tone and language should be used in professional electronic communications?

Informal communications are more easily misinterpreted.
Informal communications provide a written record.
The use of formal tone and language is required by most businesses.
Using formal tone and language makes you sound smarter.

Answer 1

let's go through the answer choices one by one

Informal communications are more easily misinterpreted.
possible, let's save this one for later

Informal communications provide a written record.
that's true but doesn't explain why formal tone and language are important

The use of formal tone and language is required by most businesses.
true but a bit too specific to explain why, in general, professional electronic communications need to use formal language

Using formal tone and language makes you sound smarter.
not really, that's not the point of using formal language, it's to help promote clarity and better communication

that being said which one is the best reason out of all 4 choices?