Question

A hospital gives a survey to all surgical patients asking them to rate the quality of their hospital experience. One month after surgery, the hospital contacts the patients again to ask if there were any complications from the surgery. Last year, the results of the surveys showed that of the patients who had a poor hospital experience, 40% had post-surgical complications. What conclusion can be drawn from this study?

Answer 1

That the hospital must not be as good as it should be. That means most of the 40 percent that got surgical complications due to an ineffective staff

Answer 2

They got a poor experience and bad surgery. It sounds like they need a change of management and/or staff.