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bialeomil:
The service-time distribution describes the probability P that the service time of the customer will be no more than t hours. If m is the mean number of customers serviced in an hour, then 649-06-04-00-00_files/i0140000.jpg. Suppose a computer technical support representative can answer calls from 6 customers in an hour. What is the probability that a customer will be on hold less than 30 minutes?
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bialeomil:
1-e^-mt
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