Question

Dear Mrs. Schultz:

We have received your request for a refund for your recent purchase of a telescope for your son. Please accept our sincere apologies that the product did not function as advertised. We will process the refund in as timely a manner as possible. In the meantime, if we can assist you in any other way, please do not hesitate to ask.

Sincerely,
Robert H. Wiggam, Sales Manager
GreatView Telescopes and Binoculars, Inc.

Which words from this letter best contribute to its formal style?
A.
"Mrs." and "Sincerely"
B.
"son" and "ask"
C.
"Dear" and "telescope"

Answer 1

Well what do you think it is?

Answer 2

This should be self-explanatory, and therefore, helping you should be pretty easy. Let's evaluate each of these.

B. Is "son" and "ask". These are both fairly common words, none of which are at all formal.

C. Is "Dear" and "telescope". Again, these aren't really formal, especially the word telescope.

Therefore, that leave you with choice A. Both of choice A's words can be considered formal and as a result, you have your answer good sir.

Answer 3

a

Answer 4

Yep, you got it. Good job.