4. Connor has identified the need to make changes in the efficiency of his customer service
department. In general, he will make changes in which three of the following categories?
(1 point)
environment, technology, and people
structure, technology, and people
mission, structure, and people
mission, environment, and process
5. Jessica’s company moved to an automated production system. As a result it has eliminated 40
jobs in the organization. This is an example of
(1 point)
downsizing.
decruitment.
recruitment.
planned firing.

Question