Question

what you would say about this? http://openstudy.com/#/updates/4eda6b23e4b01b4ec492051e
there's no point in other groups?

Answer 1

So amistre64 brings up a good point in saying we're trying to iron out the best way to handle the issue of talking to an empty room. I don't agree that she should be asking questions in the Math group regardless - but my suggestion to her was that she could post in the English group and if she doesn't see a response in awhile, and no one is online - then she has the option to go to one of the chats in another group and say something along the lines of "Hey, I need some help over in English and no one is around. Does anyone have a second?"

Judging by the fact that there are plenty of people who have responded to her questions, she'd probably get a good bit of help that way in the appropriate group.

It's not a perfect solution, but it seems more elegant to me than posting english questions in Math. So unless shadowfiend, mattfeury, chris, etc say differently - I'd ask you to encourage users to do that.

Answer 2

There's no points in posting questions in other dead groups, because you can do it in MATH group!!! And no one cares, you usually get answers because other users don't mind answering and even mod don't bother to discipline that user and just help her thus encouraging to do same thing AGAIN and AGAIN. Just one "nub" Tomas.A ANNOYS everyone with "his stupid rules".
Yeah I have seen that some of mods (you and Preecha) does write that it's not good to do so and etc. but probably only then when I spam you with report abuse or in chat.

Also one more thing, it's obvious that this user just wants to get answers for her homework/test, you can easily see that from posts and as a mod I don't think he should just give out answers . Anyway just posting homework/test are kinda cheating because you need to do them yourself and not just post all the questions on the internet and write in answer, she certainly don't learn anything from this kind of questions.

Answer 3

and as you can see everything continues, she still posting, she still getting answers

Answer 4

No, your spamming of abuse reports tends to do nothing but deter me from addressing them. Having one or two abuse reports to deal with is a lot easier than 80, and having 80 abuse reports pending is a waste when they are all about the same person. We look at a user's history when we see them doing something like this. All you need to do is mention in your message that (a) they are doing <x> (e.g., posting in the wrong group) and (b) that they are doing it a lot. Do it once for a given user, and we'll investigate and act accordingly.

farmdawgnation properly points out the alternative, which is to post in the correct group and ask in other group chats for people to come to that group. Group chats are generally a lot broader in what they can contain, and we keep them that way intentionally. They're where you can talk about life, or about the subject at hand, or ask for help, or whatever.

Answer 5

how you can comment mod behaviour in that situation?

Answer 6

also to shadowfiend what about pelaski1? (it seems you deleted our "conversation" in MIT and pelaski still doing same things as he was doing before, because "no one" cares only feathery me)

Answer 7

Tomas.A, I appreciate that you're interested in this issue - but we're getting to the point where it simply comes down to this: We're handling this situation how we've decided to handle it for now. If she continues to post in the wrong group, then continue to encourage her to go to the correct group and invite people there to answer.

If she becomes abusive in response to your request, then you can report abuse for that. If she start spamming the group, then you can report abuse for that. But we're not going to suspend people who are honestly just seeking help.

Now, I will say I agree with you on the fact that we have not reached a perfect solution. It's something we're working on. However, since we *do* investigate every abuse report filed and reply to threads here - every minute of time we spend doing those things are minutes we can't allocate to working on a better solution.

I know you won't be satisfied with this answer, but that's all I can tell you. Also, If you have any suggestions about how we could solve the empty group problem, I'd love to hear them!

Answer 8

I'd add that we've wasted more time trying to address your criticisms of our decisions, most of which are not particularly constructive (i.e., they are rehashings of points that you have made and that we have responded to repeatedly) than actually dealing with abuse reports over the past few days. I hope you understand that this means we are reaching a level of diminishing returns.

I've suspended pelaski1 for a week now that they have obviously successfully used the correct group (i.e., both asked to it and gotten answers) and then reverted to posting to math. That is our final decision at this time, and will evolve only if and when they return to the site, end of story.

Answer 9

well.. ok but still waiting for comments about mod behaviour in this situation..

Answer 10

If we see an issue with moderator behavior, it will be dealt with in private with that moderator one-on-one. I see no reason for us to address that in public, in a study group no less. Just creates drama.

Answer 11

I want to complain about other mod:
User cole228 posted question and I answered it (but didn't type answer with number) but he kept reposting questions, so I said it's against rules and he still continue to do so and posted same question 4 times in 4 minutes and even more insulted me by calling "owletgot" however at this time mod mattfeury was online since he was posting in chat but instead of "doing" something, like telling user that it's not good to repost questions he just complained in chat about me and said "I haven't seen anything insulting so it's all hearsay at the moment." so if calling me "owletgot" is not insult then why this word is censored?
I am pretty sure I would get instantly warned and etc if I did something like this.
http://openstudy.com/#/updates/4edfc389e4b05ed8401b09a8

Answer 12

Tomas—this is partly a different issue. There seems to be a timeframe where we don't get abuse reports by email. We're working on fixing that. Meantime, Matt didn't have the full context and was in the middle of something else, so didn't get a chance to look into it more deeply. We've chatted since then and have agreed on a better strategy for dealing with the particular issue you were talking about.

Since the user in question deleted their insult, we didn't have clear indication that they'd said it (this was because of the abuse report issue—assuming you reported abuse). Without that context, we didn't have clear rules internally about what to do. We've since clarified that.

Finally, it's worth mentioning that cole228 had abuse reports filed on him and the community auto-suspension took effect around 3pm, which is around the time you had this issue. So the community auto-regulated this particular issue anyway.

In the meantime, it would be awesome if your default assumption were not that the moderators are out to get you. That attitude is getting old and is starting to seriously get on my nerves. We are here to help, but we are not perfect. Instead of being defensive and abrasive about your complaints, try being polite and constructive when communicating with moderators. You'll find we respond far better.

Answer 13

no he didn't delete it's still here, it means you haven't even read that link which I pasted...