This customer called today and totally yelled at me. She said there was a mistake on her bill, but I totally did not cause the problem. She went on and on about how this was the fourth time there was a mistake on her bill or something like that. Like I care! But she's gonna call again tomorrow. What do you want me to do to get this lady off my back?

Question

anonymous · Answer

can you help  me revise this email

e.mccormick · Answer

Never saw you post what you got on this one.

anonymous · Answer

yeah its hard i couldnt do it?

anonymous · Answer

Part One. Review the two e-mail messages below for their adherence to the guidelines for professional e-mail correspondence you have learned in this section. First, explain why the message is not appropriate for the workplace. Then revise each message to make it more appropriate for workplace communication.
E-mail A:

HEY! I NEED THE TRAINING MANUAL 2 READ B4 MY NEXT SHIFT. R U DUN WITH IT?
E-mail B:

This customer called today and totally yelled at me. She said there was a mistake on her bill, but I totally did not cause the problem. She went on and on about how this was the fourth time there was a mistake on her bill or something like that. Like I care! But she's gonna call again tomorrow. What do you want me to do to get this lady off my back?

Part Two. Imagine that you need to be late to work next Thursday because of a doctor's appointment. Compose your own e-mail appropriate for the workplace that explains this to your boss.

e.mccormick · Answer

Well, remove slang like totally, and think about things from a polite, custoner service standpoint.  What is said neeeds to have the same intent, but be like you are talking politely to a person you respect.

So thinks like, "I didn't cause the prpoblem!"  Need to go.  Instead, "I am not sure when or how this problem started."  And you don't get customers off your back.  You find out how you can deal with their issue.