Question

i had a problem with a moderator Insulting me when your goal to help , not put someone down.

Answer 1

hey @satellite73 is there anything you can do

Answer 2

@Compassionate

Answer 3

and now i see i cant even get a response

Answer 4

Report them, do you still have the typed convo?

Answer 5

You have a voice, so use it....U have the freedome of speech, religion and press

Answer 6

We take misconduct of all users, especially moderators, very seriously. If you feel that a mod has mistreated you or disrespected you, please feel free to report abuse on them (us) like any other user. If you're not comfortable sending an abuse report, you can report us via email - contact@openstudy.com.

That said, sometimes mods have to uphold the Code of Conduct. In some instances, that means actively correct misbehaviour and, when trying to correct it doesn't work, punish or discipline a user. These decisions are not, shall we say, universally popular. So please think carefully before you report abuse on any user, especially a mod. Best of luck to you.

Answer 7

Mods are mature and sensible people, who are trying to make a positive difference. We value their contributions.
Without knowing the circumstances, it is possible that you mistook the tone or misunderstood the nuances. However, if you feel like taking it up, please email contact@openstudy.com or pm me.

Answer 8

@Preetha your are right but at times we do pm u but u don't reply as a matter of fact 99% of the time u don't reply.

Im not specifically referring it to myself. There are many users have the same problem. They pm u but u never ought to reply them. Which then in think there is no point of messing you. Because when we do it, u never reply while we are here just waiting for the reply.

Answer 9

@RaNE, i SOOO KNOW THAT YOUR TALKING ABOUT

Answer 10

I am sorry about that. Think of this, we have about 3-4 thousand registered users a day - so I get a lot of direct messages. Sometimes they get lost. But I do answer many - each day. Try contact@openstudy.com. My team sees these emails and pass them along to me if needed.

Answer 11

You are talking about the CEO of OpenStudy. She does not have time time bow down to every ones needs. I am sure she has a valid reason for why she doesn't reply to everybody.

Answer 12

I once felt that a moderator mistreated me, but I got over it very quickly. I even tried to fan him because I felt like I gave him a hard time, but he blocked me. You'll get over it, it's not the end of the world if one moderator was a little rude. You can either report them or just forgive and forget.

Answer 13

*smh* and *waves graciously* Dear OpenStudiers I exist to serve you all..
Having said that, I do love chatting with you all. Usually Saturday mornings....

Answer 14

haha XD

Answer 15

@xmoses1 ik who am talking to and @Preetha i dint mean to disgrace you or be rude but point was that messaging you at times can not be a good option ( since i and I'm sure we all understand that u r loaded with massive of work). So might as well just report as @Preetha ma'am said rather then messaging her. In that way, anyone Moderator can look at your problem ( better then depending on one moderator, hence your problem will be solved much quicker)

Answer 16

There are other possibilities. I am not saying the moderator(s) were not being sharp. I am saying there is the chance they did not mean to be.

One problem with the internet is that there are no real emotions to it. Nothing inherent. So something one person thinks is a little sarcastic or fun can come across as the most biting insult in the world. Also, using a flat tone and not adding a little care leaves the emotional state up to the reader. So if they are in a bad mood, which is common in people having homework problems, the flat tone can come across as not caring or anger towards the studier. None of these are intentional things in the sense that they are how the message was intended, but they are facts of how textual communications happen.

There is also the unfortunate thing where we carry our frustrations in our communications. So if someone has a bad day or was recently insulted, their replies to you could get some spillover. This can result in actual sharp comments that hurt you, but have nothing to do with you as for why they have happened. In these cases, it would be better for the sender to take a break, but that does not always happen.

Answer 17

I agree 100% @e.mccormick