Question

ITS NOT LETTING ME OPEN ITUNES

Answer 1

@dan815

Answer 2

can he help me.

Answer 3

he sure can

Answer 4

yay.

Answer 5

ok calm down

Answer 6

we can solve this problem together, but I cant do it for you

Answer 7

tell me everything you know so far pertaining to this problem

Answer 8

I have a Mac, and it just stopped opening. I tried to restart, reinstall the newest software, and making a new account and it still won't open.

Answer 9

Do you see a blue dot under the iTunes logo on the dock?

Answer 10

no.

Answer 11

Do you currently have a backup of all data on the computer? (Not related, but just in case, its always good to have a backup)

I would recommend booting up into whats called Safe Mode. Basically you shut the computer down all the way. Then turn it back on. Immediately after you hear the startup chime, hold the Shift key. You can release the shift key after you see the gray apple logo and the spinning gear.

Allow it to run for between 90-120 seconds...

Now while you are still in safe mode, open Disc Utilities. Select the hard drive on the left panel and then run Verify Disc. If there is an error let me know, but there shouldn't be one. After you verify the disc, you can then press repair disc permissions.

After the permissions repair has completed click on the iTunes logo and see if it opens. (dont worry about the lack of sound. sound is disabled in safe mode) If it does open, you can expect it to open after a restart into normal mode.

Let me know if you have any questions.

Answer 12

what.

Answer 13

What what?

Answer 14

idk what you just said to do.

Answer 15

Restart the computer.

After the chime, press shift.

After you see the spinning gear, release the shift button.

Allow the testing to run for about 2 mins.

Open Disc Utilities.

Select your harddrive.

Press Verify Disc.

After it has completed, press repair disc permissions.

Open iTunes.

Answer 16

okay that's better, hold on.

Answer 17

now my computer is acting retarded thanks a lot.. smh

Answer 18

Safe mode should not make a computer act "retarded". It limits the some of the functions of a computer so that you can find out what is going on.

Answer 19

oh sorry, but i didn't see anything about a disc thing after i pressed shift.

Answer 20

You didnt see a spinning gear?

Answer 21

i don't think so.

Answer 22

I just did it to my other computer. Just press shift once you turn on the computer, and hold it until you see a status bar at the bottom of the screen. Let the status bar complete and then you should be able to get to disc utilities.

Answer 23

Easiest reference to get to disc utilities if you have to take the long way, press finder, then on the top of the screen on the same row as the apple, press go, then press utilities. Find disk utilities

Answer 24

i seen the status bar but nothing else.

Answer 25

You have to let the status bar run for lets say 3 minutes until it completes. Its running a check on your computer

Answer 26

okay i did it the long way, what do i do now.

Answer 27

Press verify disc.

Answer 28

i did, now what.

Answer 29

Do you see a green line of text at the bottom saying complete?

Answer 30

It should say the volume appears to be OK.

Answer 31

no it doesn't say anything.

Answer 32

It should say at least Verifying volume. If not, the wrong button was pressed.

Answer 33

Verifying volume “Macintosh 1”Checking file systemPerforming live verification.Checking Journaled HFS Plus volume.Checking catalog hierarchy.Checking extended attributes file.Checking volume information.

thats what it says.

Answer 34

Great! Its doing its thing. Sit back and relax while your computer checks the file system.

Answer 35

it's done already.

Answer 36

Great! Now press verify disk permissions.

Answer 37

Permissions verification complete.

Answer 38

Great! Now try to open iTunes.

Answer 39

It didn't work.

Answer 40

Okay. I would contact Apple Care in the morning. You can reach them at 1 800 APL CARE. Sorry that I couldn;t be more help.

Answer 41

I'll probably just take it to the apple store if i can do that cause i chatted them yesterday and they couldn't help but thanks.