Question

A customer places an order over the Internet source for a bouquet of flowers for Valentine's Day. when the bouquet arrives a day late and wilted, the angry customer calls the internet source to complain. how should the associate respond?
A. Apologize and offer to either refund the customer's money or send out another bouquet at no charge
B. Apologize and send out another bouquet at no charge
C. Tell the customer that nothing can be done about the bouqet because valentine's day is over.
D. Send the customer a coupon for a future purchase

Answer 1

@darkknight

Answer 2

sorry by accident

Answer 3

What do you think it is?

Answer 4

probably a

Answer 5

yeah definitely a. Because now valentines day is over, and the flowers arrived late. You want to be as humble as possible and give the customer as many options as possible. C seems like the associate you know...
B would be like a but not with as many options and also you want to be able to refund for that. D is a bit off topic, because if the customer is mad then sending a coupon might not be the best idea (why would they make another purchase?)

Answer 6

could you help with more

Answer 7

busy atm sorry

Answer 8

ok