Question

Ambassador Training
Module I
- Yammer Set-up, Meet N' Greet, Code of Conduct, Terms and Service.

START DATE: FEBRUARY 3rd -
END DATE: FEBRUARY 10th -

It is recommended you complete the following below within 7 days from today. (February 3rd)

Answer 1

Welcome new Ambassadors! Today is our first day of the official Ambassador training. As a preliminary to avoid unnecessary discourse, some of our training sessions and modules will take place on Yammer Club! Yammer is like Facebook, but instead of being public, it is closed and invite-only for people in our Company. To gain access to Yammer, AKA Ambie-Club, send me your email at:

\(\large\ CompassionateOpenStudy@gmail.com\)

Include your username and email.

As a final step, use the same email to create an account using your \(\large\color{red}~real ~~name\)

Shortly after, check your email for an invite to our Company.

Answer 2

\(\color{FF2E00}{CODE ~~OF~~CONDUCT ~~AND~~ TERMS~~ AND~~ CONDITIONS}\)

Review and read our Conditions.

- http://openstudy.com/code-of-conduct
- http://openstudy.com/terms-and-conditions

Read these two pieces all the way through. They are very important. At the end of the module (10th), I will ask you questions about them and also hear some of your feedback and questions. This is mandatory for all new Ambassadors.

As a final note; try to keep this page clear of spam. Only discuss what is on-topic and don't derail too far. It is okay to socialize and get to know one-another, but don't take it too far. I trust your judgement to stay within reason.

Answer 3

@iGreen , @Elsa213 , @king.Void. @BloomLocke367 , @KendrickLamar2014 , @the_ocean_girl , and @Pooja195

Answer 4

I would like to note: after you've finished reading the Code of Conduct and Terms and Service, you can ask your questions here and I'll answer them. Whatever they may be. To clarify, you have until the tenth to complete this; come the tenth, I will ask some organized questions to test all your knowledge. There are no wrong answers.

:)

Answer 5

Hello .-.
I've already done all of these trainings woth Eric so I'd like to be excluded from them thanks :-)

Answer 6

Just waiting on you.

Answer 7

And to all new ambi's I'd like to mention, what happens on yammer stays on yammer. Don't go posting things from yammer around OpenStudy. Don't talk about it to anyone besides the people on it. Don't let yourself get de-ambied because of this mistake.

Answer 8

* I think you mean March 3rd and March 10th?

Answer 9

Correct.

Answer 10

Feb 3??

Answer 11

Feb 3 - 10

Answer 12

Somehow, I didn't get notification when @Compassionate tagged me :\

Answer 13

Feb 3-10 was a month ago, I think you mean March 3-10.

Answer 14

March! Derp!

Answer 15

I was thinking the same @KendrickLamar2014

Answer 16

Test Time.

@iGreen , @Elsa213 , @king.Void. @BloomLocke367 , @KendrickLamar2014 , @the_ocean_girl ,

I am excluding @Pooja195 from further training.

1. When you see someone break the Code of Conduct, what should you do?

2. Admins reserve the right to suspend anyone, for any reason, with or without a warning prior, TRUE or FALSE

3. What does the Code of Conduct say about cursing?

4. Who should you tell people to contact about their suspension?

5. If you are suspended, are you allowed to make a new account to discuss your suspension?

6. How old do you have to be to use the site?

7. What is our stance on plagiarism and coping homework?

8. It is okay to help someone on a practice test? TRUE or FALSE

9. If YOU are suspended, what should YOU do if you feel it was unjust?

10. Nudity is okay as long as it is educational? TRUE or FALSE? (Explain)

YAMMER!

I am waiting on the rest of you to send me your emails and make our YAMMER account. I will add the users who sent me their information to the User Advisory Council this week. You will gain access to all the cool background stuff; and some of our training will be done there. You'll also get to meet the whole staff.

Remember, you are NOT allowed to discuss ANYTHING on YAMMER. EVER. This will result in a write-up.

Answer 17

Where do I send this after I finish?

Answer 18

Post your responses here.

Answer 19

1. If someone breaks the Code of Conduct. I will try to guide them through it, send them the link go over it again with them to make sure, they won't break it again.
2. Admins are admins, but I feel like they should have a good reason, and of course a warning before they get suspended. (False)
3. Swearing. Umm.. Everyone should know this, not to swear, nor shorten the word either. There are children on this site, we don't need OS with a bad Rep.
4. I should always tell them, to contact Openstudy email for further questions.
5. Nope, you are not allowed to make a new account, either wait it out, or if you feel you done nothing wrong, contact the email.
6. Age... I feel 12? maybe 13..
7. If you going to use someone else answer, send the link also.
8. Yes, you can help on a practice test, just not the actual test. (True)
9. Contact abuse@openstudy.com. For further more questions.
10. (False) Nudity is not OKAY period on OS. Once again, there are kids that are on here, if their parents see ... They won't let them back on Openstudy, we don't want that. we have a good rep, we need to keep that!
Thanks for you time.
Void.

Answer 20

@King.Void. This was not supposed to be an opinionated response but strictly factual.

2.) Administrators do reserve the right to ban without warning. They can ban or suspend for any reason without prior knowledge to the user. The administrator are different than moderators. Moderators watch out for the users and step in with a very limited amount of power. The administrators are the CEOs or their designee. Moderators are not administrators. If a user does something bad enough to warrant immediate removal from the site, the administrators can do this without warning. It is only right they can do so. Just like Google reserves the right to delete your account for no reason. It may never happen but they have that right.

4.) Tell them to contact abuse@openstudy.com and contact@openstudy.com
(the correct answer is abuse@openstudy.com though)

6.) Membership in the Service is void where prohibited. This Site is intended solely for Users who are thirteen (13) years of age or older. Any registration by, use of or access to the Site by anyone under 13 is unauthorized, unlicensed and in violation of these Terms of Use. By using the Service or the Site, you represent and warrant that you are 13 or older and that you agree to and to abide by all of the terms and conditions of this Agreement.

Don't "feel", you must know. That's the goal of ambassadorship is to select users to be the "goto" users with any questions. You must know how to answer them properly without thinking.

7.) Plagiarism goes directly against the student code. You can not plagiarize for any reason. If you are quoting in an essay you must properly site your work, also known as "work sited". If a student is doing a response to a question, they can not use another person's answer even if they add the link. Plagiarism is never okay, only in a situation of quoting a person directly in a paragraph where you must site your work. This can cause expulsion or suspension from schools. (you can't use their answer but instead create your own)

8.) Touchy subject. We really aren't supposed to help on any test at all, practice or otherwise. Reason being, the questions on that test are copyrighted by the school in question. If we help someone come to an answer then that answer is out on the internet for everyone to see which violates the copyright laws.

§ 201 . Ownership of copyright

(a) Initial Ownership. — Copyright in a work protected under this title vests initially in the author or authors of the work. The authors of a joint work are coowners of copyright in the work.

9.) This has changed over the years.

Answer 21

Umm, I don't think I asked.. you. Thank you though. It was my training, not you. So I don't think you should be correcting me. Thank you very much. @snuggielad

Answer 22

You're welcome. Anytime @King.Void. ! ;)
Let me know if you have anymore questions!

SnuggieLad

Answer 23

I went through it before as well.

Answer 24

I'll also throw something else into the mix. The goal of the training is to better understand the code of conduct and the rules. All I did was help out by giving a synopsis. Training is for a conversation between users to better be able to represent the site. I just joined in! ;)

Answer 25

@snuggielad
"4.) Tell them to contact abuse@openstudy.com and contact@openstudy.com
(the correct answer is abuse@openstudy.com though)"
They never reply it's best to just wait out the suspension and then when it's over talk to a mod about why you got suspended. If it's a community ban then it's alright to hop onto an alt if you 100% know you did nothing wrong.

Answer 26

@pooja195
"They never reply"
That means nothing. It's still your responsibility to give them that email.

The point is, that is what you're supposed to tell the users to do. It's not a question of whether they will reply or not, you're just supposed to refer them to that email.

It's not okay for an ambassador to plead the case of a guilty individual but instead simply refer them to where they can plead their own case. If they wan't to be active and debate the terms of their suspension then they need to take that up with the proper channels. As we know, in the terms and codes that we've agreed to, abuse@openstudy.com is the proper channel. Telling them to wait it out doesn't help them feel "at ease" but instead makes them more anxious. Giving them that email isn't necessarily to get anything done but instead comfort them and give them something to do that will be productive in stating their opinion instead of creating another account.

In other words, that email is for them to use when they feel they have been wronged. Whether they reply or not is not an ambassadors business but instead it is their business to uphold and relay the code of conduct and the proper channel to take instead of further violating the rules.

Answer 27

No reply=rage in the OS feedback section, it's happened many many times. Anyways this isn't the place to start this convo.

Answer 28

It is absolutely the place. The goal is to train new ambassadors as they will be following these rules. They need to see this conversation.

Now, rage in the feedback sections doesn't matter. That's what it's there for. If they don't get a reply, then likely it was handled well enough not to need one. You have to understand, there are many kids who will just apologize for the mistake and expect to be put back online. That's just not the case. An administrator doesn't need to reply to someone apologizing, once the mistake is made there are consequences that must pan out.

It has happened many times, and I do remember, that the feedback section blows up for this reason. That's what the feedback section is there to achieve. It is there to be able to post for a moderator and administrator to see and correct next time. The job of an ambassador isn't to downgrade the proper channels to get things done but support them. The job of an ambassador is to help users use the proper channels not tell them "they never reply to that". The way it's handled by the administration isn't any concern of the ambassador. They only tell the user the rules they are due to follow, after that the moderators step in.
@pooja195

Answer 29

@snuggielad I prefer to tell people to wait out the suspension and talk to a mod. I don't lie to them saying you should email this person and have the issue resolved. Because they NEVER reply. You do what you want I do what I want. We all have different ways of handling situations.

Answer 30

Pooja, I don't think you are getting my point. It's not about having "different ways of handling things", It's about following the rules.

To be more blunt, it's not about what you prefer. It's your job to tell them to contact the abuse email address. They do very much reply, I have had to email them before but even if they didn't it's still your job to tell them to contact the right sources.

As an ambassador, telling a user who asks you whom to contact that "they never reply so just wait it out", isn't what you're supposed to do.

If you're hired to stand in the street in front of a business to tell customers that the products that are inside are free, when you know they have to pay for them, you do it anyway. When customers find out that what you told them was wrong, they'll be mad, but not at you instead the people who hired you. You've been "hired" to stand on the "front lines" of OpenStudy to tell the users with complaints or suspensions to contact an email address that doesn't respond unless it's warranted. So what do you do? You tell them to follow the proper channels and contact the email address, even if you disagree. It's not your "job" to think of better ways, but instead do as you're told by the people who are in charge of you.

When I say the people who are in charge of you, I mean the administration of OpenStudy. They own the site, you work for, and must respect, them and their wishes.

I know this post will upset you but what I've written above, however blunt, is factual and the responsible thing to do.

Answer 31

1. Report the user.
2. False
3. To avoid cursing
4. A Moderator
5. No
6. 13
7. OpenStudy has an Anti-Cheating Policy which says it will suspend all users that are cheating.
8. False
9. Send an email to abuse@openstudy.com to talk about your suspension with a member. 10. False, any kind of nudity is not allowed on OpenStudy.

I would have posted more info and more detailed but im really busy at this moment. I had only time to respond like I did above. Again, apologies for not responding in a detailed way. Also, I will be absent from OpenStudy this week due to school purposes. I will try to get on as much as possible.

Answer 32

@KendrickLamar2014
2 is actually true. Administrators and moderators are two different things.
Moderators have limited rights and must warn, Administrators have unlimited control and reserve the right to ban or suspend without warning or stated reason. They will have a reason but they do reserve the right to ban or suspend without telling the user the reason. It is only for emergencies or to maintain order on the site when chaos breaks out and is very rare and may never happen; however, they do reserve that right.

Answer 33

Otherwise, 4 would be the Abuse@OpenStudy.com email address. Not a moderator. If a moderator is thought to be "corrupt" you don't explain it to a moderator but go to an administrator. Thus the email address.

Answer 34

1. When someone breaks the Code of Conduct, you talk to them to try to make them understand what they did wrong and send them the link so they know what not to do. If they keep breaking the CoC, you report them.
2. False
3. Avoid cursing or bypassing the language filters.
4. abuse@openstudy.com
5. False, either wait out the suspension or contact a member of OS or the abuse email if you feel you were wrongly suspended.
6. 13
7. Openstudy has an Anti-Cheating policy. Any user caught cheating with be suspended.
8. True, you can help on a practice test but not the actual test.
9. Contact abuse@openstudy.com
10. False, nudity is never okay on OS. We have young learners who don't need to see things like that on the site.

Answer 35

@SnuggieLad
"To be more blunt, it's not about what you prefer. It's your job to tell them to contact the abuse email address. They do very much reply, I have had to email them before but even if they didn't it's still your job to tell them to contact the right sources. "
Sorry this isn't a job it's more like volunteer work. I prefer to be honest with people and tell them to contact a mod at the end of their suspension to discuss the issue. I also prefer to be honest.

Answer 36

And if you read my paragraph above you would have noticed that I put "Job" in quotation marks. Meaning a metaphorical stance.

That doesn't solve the issue in the moment @pooja195 . That defeats the purpose of ambassadorship. It is volunteer work but it seems that the way to want to do this volunteer work isn't deserving of the ambassador position. It would seem the way you would like to handle things you could do just as easily without the (A) since the marked ambassadors are supposed to be the ones who properly assist users in navigation of the Code of Conduct and Terms of Service.

Just because it's a volunteer position doesn't mean you can get away with handling things the "way you want to" and ignore the rules that you have been asked to follow.

Now, for the following argument that I'm sure you will have. "I haven't been asked to do that." When you were sanctioned as an ambassador the first time you were asked to quote and uphold the code of conduct and report users to the moderators if they violated it. So yes, you were asked to.

Answer 37

@the_ocean_girl
2 is True.
"Administrators and moderators are two different things.
Moderators have limited rights and must warn, Administrators have unlimited control and reserve the right to ban or suspend without warning or stated reason. They will have a reason but they do reserve the right to ban or suspend without telling the user the reason. It is only for emergencies or to maintain order on the site when chaos breaks out and is very rare and may never happen; however, they do reserve that right."

"Administrators do reserve the right to ban without warning. They can ban or suspend for any reason without prior knowledge to the user. The administrator are different than moderators. Moderators watch out for the users and step in with a very limited amount of power. The administrators are the CEOs or their designee. Moderators are not administrators. If a user does something bad enough to warrant immediate removal from the site, the administrators can do this without warning. It is only right they can do so. Just like Google reserves the right to delete your account for no reason. It may never happen but they have that right."

Answer 38

\(\color{#0cbb34}{\text{Originally Posted by}}\) @SnuggieLad
And if you read my paragraph above you would have noticed that I put "Job" in quotation marks. Meaning a metaphorical stance.

That doesn't solve the issue in the moment @pooja195 . That defeats the purpose of ambassadorship. It is volunteer work but it seems that the way to want to do this volunteer work isn't deserving of the ambassador position. It would seem the way you would like to handle things you could do just as easily without the (A) since the marked ambassadors are supposed to be the ones who properly assist users in navigation of the Code of Conduct and Terms of Service.

Just because it's a volunteer position doesn't mean you can get away with handling things the "way you want to" and ignore the rules that you have been asked to follow.

Now, for the following argument that I'm sure you will have. "I haven't been asked to do that." When you were sanctioned as an ambassador the first time you were asked to quote and uphold the code of conduct and report users to the moderators if they violated it. So yes, you were asked to.
\(\color{#0cbb34}{\text{End of Quote}}\)
I've been here long enough to know what's wrong and right. I know how to handle things. You just have a different way of handling things. I leave you with those words. That's all.

Answer 39

@pooja195
That still doesn't mean you're doing it right. Your way is not the way the rules say you should do it. That, by definition, means you are breaking the rules. Thus, your way is wrong and not exemplary of the ambassadorship you hold.

If you tell them, "you're supposed to contact abuse@openstudy.com", and then tell them, "but they have been known not to reply, so if they don't wait it out."

That would be a more than adequate response.

Now, as for your private message to me that stated "You're not even an ambassador, thing have changed since you've done it" (or something to that extent) Basic rules are to be followed and that rule has not changed. The rules I stated above, have NOT changed. They are rules that are made to build up the site and make users feel more assured.

I feel like @Compassionate 's ruling to exclude users from this training might have been a little unnecessary as it seems you need this just as much as any other user @pooja195 .
The attitude you have towards following the rules provided you, and disdain towards criticism shows that you need to re-read the rules as it seems you haven't in a while.

In short pooja, you're wrong and your attitude is uncalled for. The goal of this was to help the new ambassadors to better understand the rules that they uphold, the way to do this is through explanation which you seem to want to discount simply because it comes from me.

" I leave you with those words. That's all. "

~SnuggieLad

Answer 40

\(\color{#0cbb34}{\text{Originally Posted by}}\) @SnuggieLad
@pooja195
That still doesn't mean you're doing it right. Your way is not the way the rules say you should do it. That, by definition, means you are breaking the rules. Thus, your way is wrong and not exemplary of the ambassadorship you hold.

If you tell them, "you're supposed to contact abuse@openstudy.com", and then tell them, "but they have been known not to reply, so if they don't wait it out."

That would be a more than adequate response.

Now, as for your private message to me that stated "You're not even an ambassador, thing have changed since you've done it" (or something to that extent) Basic rules are to be followed and that rule has not changed. The rules I stated above, have NOT changed. They are rules that are made to build up the site and make users feel more assured.

I feel like @Compassionate 's ruling to exclude users from this training might have been a little unnecessary as it seems you need this just as much as any other user @pooja195 .
The attitude you have towards following the rules provided you, and disdain towards criticism shows that you need to re-read the rules as it seems you haven't in a while.

In short pooja, you're wrong and your attitude is uncalled for. The goal of this was to help the new ambassadors to better understand the rules that they uphold, the way to do this is through explanation which you seem to want to discount simply because it comes from me.

" I leave you with those words. That's all. "

~SnuggieLad
\(\color{#0cbb34}{\text{End of Quote}}\)
My way is the wrong way? LOL. I am simply saying I prefer not to tell people to contact that email because it would frustrate them. And bare in mind i've been an ambi for just about 3 and a half years I think i've picked up great skills on handling things a different way. The fact you said my way is the wrong way was very disrespectful and rude. I prefer not to create a scene here. It's nor breaking the rules if I prefer to tell users to wait out their suspension and then contact a mod once the suspension is over to figure out why they got suspended. Not to mention when a user is suspended their suspension note does say to contact that email. So I would assume they already tried but got not reply. I am going to leave it at that. And next time think of it as this: There are many ways one can handle a situation. YOUR way is NOT the only correct way. There are many different approaches. Just because I decide to tell people something else doesn't mean I'm wrong.
"I feel like @Compassionate 's ruling to exclude users from this training might have been a little unnecessary as it seems you need this just as much as any other user @pooja195 ."
And I don't need this as much as any other user because I don't need to do the training. I already did them a long time ago. And If my attitude is bad I apologize. I am simply defending myself and my thinking.

Answer 41

"In short pooja, you're wrong and your attitude is uncalled for. The goal of this was to help the new ambassadors to better understand the rules that they uphold, the way to do this is through explanation which you seem to want to discount simply because it comes from me."

Not true. Please don't make such assumptions. I have always been against sending emails to those email addresses. Not because it comes from you. A problem has many solutions. Obviously I don't tell people they won't reply. I say you can contact this email or contact a mod after your suspension is over.
And unless you have outside access to the user who go suspended there is really no way of going to tell them who to contact. Unless ofc they made an alt.

Answer 42

And they tend to make an alt but that's not the point.
You give them that email period because that's the rules. Your exact words were, " I don't lie to them saying you should email this person and have the issue resolved. Because they NEVER reply. You do what you want I do what I want. We all have different ways of handling situations. "
You're not lying you're doing your job. You are supposed to tell them about that email and tell them to contact it. That isn't an option that you can opt out of. That is what the instructions say to do.

If you are not giving them that email then you are disobeying instructions and you are wrong. It's not a matter of experience it's a matter of doing what you're told.

So yes @pooja195 , I am getting a little upset because you are so adamantly defying the rules with no threat of recourse. You are an ambassador, you know the rules, whether you agree or disagree you know you are to give them that email address, and you still choose not to because you "prefer not to frustrate them". This whole argument is simply because of that. You have chosen to take a stance against the rules and there is no backlash at you. Favoritism is real my friends. Favoritism is real.

So answer me this @pooja195 , since you have been here a while. What do the rules say an ambassador is to do when approached by a user whom has been banned and wants access to the site again? Tell me, what do the RULES say?

@Compassionate Keep an eye on the response.

Answer 43

Lol I know what I need to do. It's not breaking the rules if I tell them to wait out the suspension and discuss the issue with a mod. Yeh i'm done with this convo. Have a nice evening/day/afternoon/whatever it is :P

Answer 44

And I think the favoritism aspect needs to be fixed by mods not myself. You can be upset as much as you want with my responses it doesn't affect me. With that said I am done replying to your comments so save yourself the typing ;p
I think it's simply better to let compassionate handle these because user responses may vary from person to person. There can be more than one right answer. YOUR answer is not the only right answer.

Answer 45

@SnuggieLad
The Code of Conduct says that people can "feel free to email" that email, it is a suggestion and a method and not a solid "rule" per se.

Personally, I feel like Ambassadors are the soothing bridge between the everyday user and the distant moderators. I feel like one of the goals of an OpenStudy Ambassador is to attempt to keep the everyday user(s) happy and stay on the site.

Over time, as administrators have become less and less responsive - the community has evolved to accommodate for such lack of response. This includes offering side options when old options no longer work.

I believe that it is OK to simply tell users to email abuse@openstudy.com to deal with their problems, but in a changing society I also believe that it is OK to tell users about different methods to actually get their problems solved ^_^
Both methods bring the users peace of mind in the short term, but it is the latter method that makes users feel more at home in the long run when their problems actually get taken care of :)

Of course this is my point of view on this topic and I'm sure we all have our own views when it comes to interpreting how best to interpret text that was written years ago. ^_^

Answer 46

@jigglypuff314 I understand where you're coming from. However I, of course, disagree. The Abuse@OpenStudy.com email address isn't really a responsive system. They may not respond but they do check them.

The main goal of that email is to create a way for the user base to submit abuse reports. Some are completely unwarranted and those rarely get answered but they are read. All of the emails that are read that warrant attention get handled. It's terribly inappropriate for a user whom has been banned to go to a moderator who may have a relationship with the moderator that suspended them. That moderator will come into the conversation biased.

The thing I was trying to point out was the fact that the rule that was sent out years ago to the ambassadors, and I guarantee hasn't been redacted, said that it was a RULE that you were to direct users to the abuse email address and not get involved with them. That doesn't mean, tell them that they need to wait it out or contact a moderator, that means you give them that email to send further complaints and end it. Period.

Yes, that rule was when administration was still active but that is beside the point. The community still bans people and you can expect a glorified security guard (moderator) to be unbiased. That is why when complaining about abuse and corruption inside of the moderator group it is wrong and down right inappropriate to go to a moderator to discuss problems with other moderators.

So yes, I do disagree with your point but I understand it. As well, I would hope that you understand mine, disagree or not, but the rule was made for a reason. I will stand by it until Mrs. Ram says otherwise as it isn't a place for flexibility. Telling a user to contact a moderator is a great way for users like the one I have been arguing with to get into trouble. It is supposed to be an outlet for complaints, replied to or not, it is for the comfort of users who don't know any better.

(Not to be offensive at the security guard thing but you guys have no powers other than what's afforded you. Administration has unlimited power over the user base as they can access things, including servers that you can't.)

Answer 47

I feel you two should put this to rest. Both of you are going nowhere with this, and its just creating a big and laggy post. @SnuggieLad @pooja195

Answer 48

@KendrickLamar2014 the situation is relevant to the post and hopefully you all with learn from it.
@SnuggieLad "@jigglypuff314 I understand where you're coming from. However I, of course, disagree. The Abuse@OpenStudy.com email address isn't really a responsive system. They may not respond but they do check them. "
How do you know they do indeed check them? The only person that ever checks those are Preetha and from what I know she has been too busy to check those emails.

Answer 49

Nonetheless I understand that you are simply doing what the rules say however with this generation patience is hard and they want things to b taken care of ASAP not have to wait a month for a response as Jiggly and I said earlier, there are multiple solutions to a problem. It just depends on how you look at it. That's all.

Answer 50

*be

Answer 51

Mrs. Ram does check them. She just doesn't reply often. I know, because she has replied to me when I've tested it.

Finally @pooja195 something I can agree with. I understand that point. Now, the goal is still at the end of the day to do as you are told by Mrs. Ram. I don't care if she doesn't come on that often anymore. That's beside the point. It's still your job to lead in her absence, she picked you specifically to do that a long time ago. It is wrong however to choose your own way to handle things when you've been given a direct rule to follow. I understand they are impatient, If you wanted to tell them to wait it out, that's fine, but you still have to give them that email as it is the rule. Warn them that they may take a while to respond? That's fine, but you still have to give it. Most users don't take the time to read anything before closing the suspension pop up. Thus they miss the email and are angry they can't rebuttal.

Answer 52

So, TO MAKE A LONG POST SHORT:
4. Who should you tell people to contact about their suspension?

ALWAYS forward them the abuse@openstudy.com email address (I also forward them the Contact@OpenStudy.com email too.) If you would like to, warn them that it may take a while to get a response. Otherwise, as @pooja195 said, tell them to calmly wait it out until they can get correspondence. It is not okay however, to tell them to contact a moderator. Especially since if a moderator was wrongly suspending them, another moderator will likely come into the conversation biased as they expect that moderator to follow the rules themselves.

Lastly, just because it makes me feel better to reiterate.
ADMINISTRATORS DO RESERVE THE RIGHT TO SUSPEND OR BAN WITHOUT WARNING OR STATING THEIR REASON.
Moderators are the peace keepers and they moderate all the tiny rules. Administrators have unlimited power and can do as they wish. The site does belong to them.

Now, are we talking about banning just for the heck of it? NO! WE ARE NOT! They will always have a reason for doing it, and it is very rare. There has only been one user recently whom that has happened to and we won't talk about that situation but the action they took was justified. THEY DO RESERVE THAT RIGHT!

Per the terms:
1.)"OpenStudy reserves the right to remove such content and/or suspend, ban or otherwise remove Users from the system"
2.)"The Company reserves the right to change any and all content, software and other items used or contained in the Site and any Services and Platform Applications offered through the Site at any time without notice."
3.) " and reserves the right to disclose User information to a School if there is an allegation by that School"

That being said, there are NO rights here. They have the right to do as they please and the question was referring to that. We can't judge their morals by saying "it would be rude to ban without a reason." That's not the question. The question is CAN they? DO they RESERVE that right in case they ever need it? The answer is, YES!

Answer 53

Indeed, for all those answering (False) for that question number 2

Admins have the right to suspend/ban without warning AND without reason. I understand that you may want to answer false because "They \(should\) always have a reason for why they suspend people..." But as the head management of the site, they have all the right to make such decisions.

Of course it is polite to warn someone before suspending them, but even moderators when dealing with mass spam in the chats tend to suspend that user right of the bat without warning them.
Of course we do hope that Admins always have a reason for why they do things, but they are not required to have said reasons since they run the site.

This moderation system that we have is a lot about trust. We trust that our Mods and Admins are good people enough to always have logical reasons for why they suspend people. But they are not required to have or divulge reasons for the suspensions that they make ^_^"

For example... someone was suspended for 1 hour. The reason in the suspension was (and I quote) "bye"... that was it. I still have no idea what the actual reason was :P

Answer 54

Remember - I am completely neutral here. The answers are up to the Ambassadors. There are no wrong answers. I just want to assess what we know before I move forward with our training.

An important thing to remember is to always be constructive. I've seen a lot of positive conversation so far.

You both brought up good points. But remember, this is not about what you would do, but about what our Code of Conduct and Terms direct you to do. I understand we want to move forward, but lets try to act accordingly without bias.

I will need Poopsie and Jiggly to email me.

Answer 55

1. When you see someone break the Code of Conduct, what should you do?
Report the user.
2. Admins reserve the right to suspend anyone, for any reason, with or without a warning prior, TRUE or FALSE
True
3. What does the Code of Conduct say about cursing?
Avoid cursing
4. Who should you tell people to contact about their suspension?
abuse@openstudy.com
5. If you are suspended, are you allowed to make a new account to discuss your suspension?
Nope
6. How old do you have to be to use the site?
13
7. What is our stance on plagiarism and copying homework?
Any user that cheats should be suspended.
8. It is okay to help someone on a practice test? TRUE or FALSE
False
9. If YOU are suspended, what should YOU do if you feel it was unjust?
Email abuse@openstudy.com
10. Nudity is okay as long as it is educational? TRUE or FALSE? (Explain)
False
There are young ones who should not be seeing things like that on a site.

I finished :D

Answer 56

Great job @Elsa213 !

Answer 57

They shouldn't have been replying anyway, it isn't their training. It's OURS.

Answer 58

@King.Void. It is YOUR training, but there are some veterans here that can help you. The goal of this is for you guys to better understand the rules, work together as a team, and learn from the experience of current, veteran, and former ambassadors. Of which we are.

Answer 59

We are veterans. We know the rules because we've been in the shoes you're stepping into right now. Our job, as well as others, is to try to make it smooth transition, and if you don't take advice from us, it will hurt you later.

See, we've made mistakes before and we are trying to tell you what mistakes we've made so that you don't make them too. Being an ambassador is all fun and games most of the time, but sometimes it gets somewhat serious and you are expected to preform your best and work well as a team. This is the stepping stone to beginning that journey. You have to first learn how to work as a team, that involves us too.

Answer 60

And for the next comment you're likely to make, you don't have to ask for our help for us to give it. We'll give it, asked for or not. If it was warranted and in its proper place which this was then it is fine. If you object feel free to, instead of replying angrily at me, contact your ambassadorship adviser for how you should proceed in this situation. It's good practice.
Express your grievences for my posts to:
CompassionateOpenStudy@gmail.com
He will explain everything properly and explain how you should respond when you have a disagreement. He is a good guy and very knowledgeable.

~SnuggieLad

Answer 61

You look like a regular user to me. Just bud out. I don't need your 2 sense in this training, for US. Not you. Comp or mods can correct us. Not you. So I don't see your name up there for the training do you? No. I'm waiting for Stephen, not you.

Answer 62

Again, before responding, you should have contacted Stephen.
My friend, all you are is a regular user. Being an ambassador is nothing but a tag line saying you know the site better than others. Nothing about being an ambassador makes you anymore special than me.

All ambassadorship is, is the letter beside your name which gives users a way to spot some of their peers that they can contact with questions about the site. Ambassadors are model users who can help assist others. I am no more regular than you are.

~SnuggieLad

Answer 63

King.Void, it is best to remember that as Ambassadors we do not use negative language. The purpose of these modules is to help build ourselves through constructive and positive feedback. In later assessments and modules we will go through personal and "I Statements," which will help you express yourself more coherently without resorting to negative bias or attitude.

Calling someone a regular user is just as insulting as it would be if you belittled or condescended them. Regular users are the foundations of this website. We work for them. They're our bosses. The staff works to coordinate and help ease the transitions and experiences of regular users. Just remember, it is our job to to help one another and not wish them any harm.

And -- as Snuggly is aware, too, no one here is wrong. This is a learning experience.

As for Elsa, great job! Keep it up. In later modules we will experience more abstract thought experiments.

Answer 64

Sorry :\

Answer 65

When Stephen mentions everyone expect you v.v

Answer 66

We're missing @iGreen @BloomLocke367 @the_ocean_girl ,

Answer 67

@King.Void. missing me for what? o-o

Answer 68

You have to do this.... @the_ocean_girl

Answer 69

@King.Void. I did this already ^.^ http://prntscr.com/ahzxsw and I sent Comp my email for Yammer! :D

Answer 70

:P oops sorry :P

Answer 71

\(\bf\color{red} {ATTENTION}\)

I love you all! Please submit your usernames and make a Yammer account then email
\(\bf\color{black}{CompassionateOpenStudy@gmail.com}\)

This is mandatory for the next part of training.


I love you, @KendrickLamar2014

Answer 72

How do I make the yammer @Compassionate

Answer 73

Go to yammer.com and make an account...

Answer 74

-_- I tried that..
http://prntscr.com/aiai27

Answer 75

You have to be invited by preetha or something. Thats how i got into yammer when i first became ambi.

Answer 76

Check your email

Answer 77

Stephen should be able to add you. He just need's your email address that you used to create your yammer account.

Answer 78

Or give him the email address directly and he should be able to hit invite from his account.

Answer 79

Yep^ They have to invite you by email so just shoot comp your email in message and bang! there you go :D

Answer 80

It's not that hard, but you can't create an account through a personal email address.

Answer 81

\(\color{#0cbb34}{\text{Originally Posted by}}\) @Compassionate
\(\bf\color{red} {ATTENTION}\)

I love you all! Please submit your usernames and make a Yammer account then email
\(\bf\color{black}{CompassionateOpenStudy@gmail.com}\)

This is mandatory for the next part of training.


I love you, @KendrickLamar2014
\(\color{#0cbb34}{\text{End of Quote}}\)
Awwww ^_^

Answer 82

You'll have to invite me @Compassionate .

Answer 83

^^same, I sent Comp my email so he should be able to add me :P

Answer 84

^ Same for me.

Answer 85

He just have to check his email :3

Answer 86

Hes a busy guy! He'll get around to it eventually. He works too.

Answer 87

You will all be invited. We're working on it.

Answer 88

Omgg Snuggie. Can you left Stephen answer? -_-
Okay @Compassionate :)

Answer 89

@King.Void.
I do "left" him answer. He just wasn't online at the time. There is no need for a fowl attitude. We're all friends here.

Answer 90

I just want to hear straight answers from him, Not you.
@SnuggieLad

Answer 91

Snuggie was right.